Pulz.io Refund Policy

At Pulz.io, we strive to provide a seamless experience for our customers. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the terms and conditions for refunds related to our subscription services.

1. General Refund Terms

1.1 Subscription-Based Services: Pulz.io offers subscription-based services that allow customers to create and use AI-driven tools, such as custom AI apps, forms, and agents. Our subscription plans are billed on a recurring basis (e.g., monthly or annually), depending on the selected plan.

1.2 Refund Eligibility: Refunds are generally not provided due to the availability of a free account option or free trial period, which allows users to evaluate the Service before committing to a subscription. Refunds may be considered in specific situations, such as technical issues directly attributable to Pulz.io that prevent the use of the Service, as outlined below.

2. Non-Refundable Services

2.1 Free Accounts and Trial Periods: If you utilize a free account or trial period, no charges will be made during this period, and therefore, no refunds are applicable. If you do not cancel before the trial period ends, the subscription fee will be charged, and this Refund Policy will apply.

2.2 Renewals: Subscription renewals are non-refundable. As a courtesy, Pulz.io may send a reminder before the renewal date, allowing you to cancel if you do not wish to continue your subscription. However, the absence of such a reminder does not constitute grounds for a refund. No refunds will be issued once the subscription has been renewed.

2.3 Downgrades: If you choose to downgrade your subscription tier, the new subscription rate will apply at the start of the next billing cycle. No refunds will be issued for the current billing cycle.

2.4 Promotional Offers: Refunds will not be provided for subscriptions purchased during promotional periods or with discount codes unless otherwise specified in the promotional terms.

3. Refund Process

3.1 Requesting a Refund: To request a refund, contact our support team at contact@pulz.io with your subscription details, reason for the refund request, and any relevant documentation.

3.2 Refund Approval: Refund requests will be reviewed on a case-by-case basis. If approved, the refund will be processed within 7-10 business days using the original payment method.

3.3 Partial Refunds: In certain cases, a partial refund may be offered at the discretion of Pulz.io, depending on the circumstances of the refund request.

3.4 Currency and Transaction Fees: Refunds will be issued in the original currency of the transaction. Pulz.io is not responsible for any differences in the refunded amount due to currency exchange rates or third-party transaction fees.

4. Cancellation Policy

4.1 Cancellation by Customer: You may cancel your subscription at any time by accessing your account settings or contacting support. Cancellation will prevent future charges but will not result in a refund for the current billing period.

4.2 Cancellation by Pulz.io: Pulz.io reserves the right to cancel a subscription and issue a refund at its discretion if the service is no longer available, or in cases of misuse or violation of the Terms and Conditions.

5. Third-Party Services

5.1 Third-Party Integrations: Subscriptions that include third-party services, such as APIs or integrations, are subject to the refund policies of those third parties. Pulz.io does not provide refunds for third-party services.

6. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact Pulz.io at:
Email: contact@pulz.io