Pulz.io Privacy Policy

1. Scope of this Policy

This Privacy Policy describes how Madness AI Inc. dba Pulz.io (“Pulz.io,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you access or use our services, including websites, applications, or other platforms operated by Pulz.io (collectively, the “Service”). By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. The Information We Collect

We collect various types of information in connection with the Service, including:

2.1 Personal Data 

– Contact Information: Name, email address, phone number, and other similar contact data.
– Account Information: Username, password, and other security-related information for authentication and access.
– Payment Information: Payment card details and billing information when you make purchases through the Service.

2.2 Usage Data

– Device Information: Information about the device you use to access the Service, including IP address, browser type, operating system, device identifiers, and other technical details.
– Log Data: Details of your use of the Service, such as access times, pages viewed, your IP address, and the pages you visited before navigating to our Service.

2.3 Customer Content

– Custom AI Tools: Any data or content you submit, create, or manage using the Service, including custom AI apps, forms, agents, and related configurations.
– User Interactions: Data from user interactions with AI-driven tools, such as responses, queries, and other user-generated content.

2.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. For more details, please see our Cookie Policy. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

– Provide and Maintain the Service: To operate, maintain, and improve the Service, including processing transactions, providing customer support, and personalizing your experience.
– Communicate with You: To send you updates, newsletters, marketing materials, and other information that may be of interest to you, as well as to respond to your inquiries and requests.
– Enhance Security and Compliance: To ensure the security of the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Bases for Use of Your Information

Our use of your information is based on:

– Performance of a Contract: Fulfilling our obligations to provide you with the Service.
– Consent: Where you have provided consent, such as for marketing communications.
– Legitimate Interests: To improve our Service, conduct business analysis, and provide security.
– Legal Compliance: To meet our legal obligations and protect the rights of Pulz.io, our users, and others.

5. Online Analytics and Advertising

We use third-party analytics tools to help us understand how the Service is being used. We may also use advertising services to deliver personalized ads based on your interactions with the Service. You can opt out of targeted advertising by visiting our Cookie Policy and adjusting your settings.

6. How We Share and Disclose Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

– With Service Providers: To perform services on our behalf, such as payment processing, data analysis, and marketing assistance. For a detailed list of subprocessors, please refer to our Subprocessors Page.
– With Business Partners: To offer you certain products, services, or promotions.
– Legal Requirements: To comply with law, legal processes, or governmental requests.
– Business Transfers: In connection with any merger, sale of company assets, or acquisition.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

You have certain rights regarding your personal information, including:

– Access and Correction: You can access and update your personal information through your account settings or by contacting us at contact@pulz.io.
– Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Erasure: You may request that we delete your personal information, subject to certain exceptions.
– Opt-Out of Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the communications or contacting us at contact@pulz.io.
– Account Deletion: To delete your account, please contact Pulz.io support at contact@pulz.io. Provide your account details, and our support team will assist you with the account deletion process.

9. Third-Party Links and Features

Our Service may contain links to third-party websites, services, and features that are not governed by this Privacy Policy. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

10. International Users

Pulz.io is based in the United States, and your information may be transferred to and processed in the United States and other countries where our service providers are located. By using the Service, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

11. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. For more details, please visit our Security Policy. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Privacy Information for California Users

Residents of California have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). If you are a California resident, you have the right to request information about how your data is used and request its deletion under certain circumstances.

13. Data Processing Addendum (DPA)

Pulz.io processes personal data on behalf of its customers as a data processor. Our Data Processing Addendum (DPA) governs our obligations as a data processor and outlines how we handle, store, and protect your data. We encourage all customers to review the DPA to understand how we meet data protection requirements.

14. Changes to Our Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date.” You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

15. Contact Information

If you have any questions about this Privacy Policy, please contact us:
Email: contact@pulz.io